Information collected: The users who place an order with 123hp Support will be required to share basic identifying information, such as first name, last name, email address, and nature of inquiry. Because 123hp Support guides users through technical resolutions of devices that are not properly working, 123hp Support technicians will need information to identify a user’s device, including make, model and status of devices, and software installed on that device. 123hp Support may also need to obtain device ownership information and company information (especially with respect to users calling on behalf of an employer) as well as browsing history, device history, and other additional user data. Because 123hp Support may recommend that users sign onto or utilize a third party for purposes of downloading additional software, identifying customer location, allowing an 123hp Support representative to access a user’s device, or processing payment for an order, users will be subject to those third party’s policies regarding data collection separately from 123hp Support. 123hp Support may collect user data from those third parties as is necessary to process an order and provide the services ordered by the user.
Live session Records: Voice session services comprising of offline conversation between the technician and user will be recorded to ensure quality and customer satisfaction goals. These recordings might be used to improve services and to conduct internal market research. These recordings will not be sold or otherwise made available to the public without court order.
123hp Support’s Use: 123hp Support uses your data to help us provide our core service of technical support. 123hp Support also uses your data to improve our services, provide quality control and assurance, resolve security issues, analyze user expectations, provide training and assessment of technicians, and deliver on our refund policy.
Payment information: Users order services from 123hp Support by placing an online order through a third-party merchant services vendor (such as Paypal or a merchant services bank). During the order process, a User may have to register on such third-party site and provide contact information (such as name, address, telephone number, email address) and financial information (such as credit card information and expiration date) for payment. 123hp Support does not collect or process payment information directly from users. However, 123hp Support may collect this information from its third-party merchant services vendor, if necessary to pursue payment, refund payment, or resolve any other issue with payment. All payment information received by 123hp Support is kept confidential and stored in a secure manner, both online and offline.
International users: 123hp Support operates globally and 123hp Support tracks the location of its users, regardless of jurisdiction.
Security: 123hp Support incorporates security measures to protect user information from access by
unauthorized third parties, including but not limited to encryption of data, shredding of printed information, firewalls, passwords and passcode protections and other measures.
Surveys and Marketing: 123hp Support may conduct surveys in order to receive feedback from our users. In order to conduct such surveys, 123hp Support may utilize registration data or specifically request user contact information and demographic information. Users who respond to surveys sent from 123hp Support consent to the use of the information provided for 123hp Support’s marketing and improvement processes.
Corrections and Revisions: 123hp Support users can call 123hp Support at the contact information
provided on the 123hp Support website to revise or correct user information. Removal of Personal Information: 123hp Support users can call 123hp Support at the contact information provided on the 123hp Support website to request the removal of that user’s information from any and all of 123hp Support’s databases, which will also cause such user to be removed from any survey or marketing lists and will prevent future contacts from 123hp Support.